Protected, private and under your control.
How OnePulse stores and handles your organization’s data, and the personal data of the people who answer.
GDPR compliant
UK GDPR and EU GDPR.
Hosted on AWS
In Ireland.
Encrypted
In transit and at rest.
Never sold
OnePulse does not sell personal data.
Your data
Your data belongs to you.
What happens to the data your organization adds and collects.
- Ownership
- The response data from your studies and any data you upload belong to you.
- Privacy
- Your studies and Intelligence Layer are visible only to your organization and the people you authorize.
- How we use it
- We use your data to provide OnePulse to you. We may also use aggregated, anonymized data to report on and improve OnePulse. It never identifies you or your clients.
- Access
- Everyone at OnePulse who can access personal data is bound by confidentiality. Access to client data is limited to the staff who need it to support you.
- Deletion
- When your contract ends, we delete or return your personal data at your written request.
Security
How your data is protected.
Where it is stored, how it is secured and what happens if something goes wrong.
- Hosting
- OnePulse runs on Amazon Web Services in Ireland.
- Encryption
- Data is encrypted in transit and at rest.
- Payments
- Card payments are processed by Braintree. OnePulse never stores full card details.
- Incidents
- If a personal data breach affects your data, we notify you without undue delay.
Compliance
GDPR compliant.
OnePulse complies with the UK GDPR and the EU GDPR.
- Roles
- For personal data you add to OnePulse, you are the data controller and OnePulse is your data processor. For the people who answer, OnePulse is the data controller.
- International transfers
- Personal data leaves the UK or the EEA only with the safeguards data protection law requires, such as standard contractual clauses.
- Sub-processors
- Every provider that processes personal data for us works under a written agreement with equivalent protections. The list is available on request.
- Audits
- On request, we provide a report verifying our compliance. Your audit rights are set out in our Terms and conditions.
- Company
- OnePulse is operated by Startpulsing Limited, registered in England and Wales, company number 07716920.
The people who answer
Respect for the people who answer.
Members of the OnePulse community share their opinions with you. We protect their personal data.
- Consent
- Sensitive profile data, such as ethnicity or health, is collected only with a member’s explicit consent.
- Never sold
- OnePulse does not sell personal data.
- Their rights
- Members can ask for a copy of their data, have it corrected or have it deleted.
- Account deletion
- When a member deletes their account, their profile information is deleted within 30 days. Their answers are kept in anonymous form.
Documents
Policies and terms
The documents behind everything on this page.
- Privacy PolicyWhat personal data we collect, why we collect it and your rights.
- Cookie PolicyHow this website uses cookies, and how to opt out.
- Terms and conditionsThe agreement for using OnePulse. Section 8 covers data protection.
- Sub-processor listThe providers that process personal data for us. Available on request.
More in the Trust CenterRespondent qualityHow AI, algorithms and human review check the people who answer and what they say.More in the Trust CenterResponsible AIHow OnePulse AI keeps every claim tied to real answers, and how it handles your data.
Questions about security, privacy or data quality?
Email us and our team will answer.